Next-Gen Stakeholder Solutions: How SIMONA BIDUAN Redefines Complaint Management
At PT Motiolabs Digital Indonesia, I had the exciting opportunity to develop a cutting-edge web application: Sistem Monitoring Pelayanan Bidang Informasi dan Pengaduan Stakeholders (SIMONA BIDUAN). This project was designed to tackle the challenges of managing stakeholder complaints for the Ministry of Law and Human Rights of the Republic of Indonesia (Kemenkumham RI). What Was the Problem? Kemenkumham RI faced several issues in managing stakeholder complaints: No Central Hub: Complaints were managed through disjointed systems, making tracking and management challenging....