At PT Motiolabs Digital Indonesia, I had the exciting opportunity to develop a cutting-edge web application: Sistem Monitoring Pelayanan Bidang Informasi dan Pengaduan Stakeholders (SIMONA BIDUAN). This project was designed to tackle the challenges of managing stakeholder complaints for the Ministry of Law and Human Rights of the Republic of Indonesia (Kemenkumham RI).
What Was the Problem?
Kemenkumham RI faced several issues in managing stakeholder complaints:
- No Central Hub: Complaints were managed through disjointed systems, making tracking and management challenging.
- Manual Processes: The existing system was slow and inefficient, relying on time-consuming manual work.
- Visibility Gaps: Limited insight into the status and resolution of complaints.
How I Solved It
I independently developed SIMONA BIDUAN from September 2023 to November 2023. Here’s how I tackled the project:
Tech Stack
- Framework: CodeIgniter 3
- Database: MySQL
Core Features
- Complaint Portal: A centralized platform for stakeholders to submit complaints, report issues, and provide feedback.
- Management System: Tools for reviewing, categorizing, and resolving complaints effectively.
- Status Tracking: Real-time updates on the progress and resolution of complaints.
- Reports & Analytics: Data-driven insights to support better decision-making and service improvements.
Why It Matters
SIMONA BIDUAN has made a significant impact by:
- Boosting Efficiency: Streamlined and organized complaint handling processes.
- Enhancing Communication: Improved interaction between internal teams and stakeholders.
- Increasing Transparency: Clear visibility into complaint statuses and resolutions.
- Supporting Better Decisions: Insights and data to drive smarter decisions and enhance services.
“SIMONA BIDUAN has become an invaluable tool for Kemenkumham RI in enhancing service quality and stakeholder satisfaction.” - Our Lead
Project Snapshot
| Feature | Description |
|---|---|
| Complaint Portal | A platform for stakeholders to submit complaints, report issues, or provide feedback on services. |
| Complaint Management System | Enables the internal team to review, categorize, and resolve complaints effectively. |
| Status Tracking | Provides real-time visibility into complaint status and the resolution process. |
| Reports and Analytics | Generates data and insights to aid decision-making and service improvement. |
| Technology | CodeIgniter 3 (framework), MySQL (database) |
| Project Duration | September 2023 - November 2023 |
Wrap-Up
Working on SIMONA BIDUAN solo was an enriching experience that allowed me to apply a diverse set of skills. I’m proud of the results and confident that SIMONA BIDUAN will continue to benefit Kemenkumham RI and its stakeholders.
Want to see SIMONA BIDUAN in action? Visit here